The corporate world is becoming more and more demanding. The criteria required to reach long term success as a business executive in today’s economy are very different from the criteria required in the 80’s and 90’s.
These days the expectations set out by employers are constantly changing and more is required of business executives to become successful in their chosen role. This is mainly due to an increase in client demand and expectation.
Prospective clients are doing a lot more research and study before engaging in any business relationship.
Below are some of the main topics clients look to address prior to any business engagement:
1) The credibility of your firm
2) Results you and your organisation has produced
3) Business ethics and values
4) Positioning and uniqueness in the market place
And most importantly: clients look at the business executive who is representing the company they are looking to work with as the main deciding factor. Clients only want to do business with people they can trust and get along with.
A company can have all the credibility in the world, be positioned well in the market place, but if the client is unable to get along with key personnel who are representing the brand, all efforts used to acquire that client will be have been useless.
Building and sustaining business relationships with clients is absolutely critical to the long term success of any business executive. When communicating with your clients first seek to understand, then to be understood.
Study the market to find out what other business executives are doing and what your clients are looking for in your service/product so that you can incorporate that understanding into a unique and creative approach that is compelling.
Unless you know what your clients are looking for and differentiate yourself from your competitors, you are just another business executive to them.
This may take a bit more time but the return on investment will far outweigh the initial cost. Remember relationships are built on time, not skill.